How to get support
Cyclops is Telivity's support and tech-ops lane for Haip Cloud and Remy. Prefer the portal so every request gets a case ID, live stages, a thread, and a fast acknowledgement.
Open a case in the portal
- Sign in to the Cyclops portal.
- Go to Create a case, pick the product, and describe the issue.
- Track stages, reply in-thread, attach screenshots, and leave CSAT when resolved.
From Haip Cloud
Use the in-app feedback widget (bug / idea / question) — feedback is bridged into Cyclops as a case. Or open the Support portal entry in the Haip Cloud header (drop-in from bridges/haip-cloud) to land here signed-in with your Telivity account.
Env for Haip Cloud: NEXT_PUBLIC_CYCLOPS_PORTAL_URL (e.g. https://cyclops.telivity.app).
By email
Mail support at info@telivity.app. Inbound mail creates a Cyclops case and starts the SLA clock. Keep one issue per email when you can.
Stages you will see
- Received — case opened, SLA clock started.
- Investigating — diagnose loop running tools and logs.
- Needs you — we need a reply or more detail from you.
- Root cause found — likely cause identified; preparing next steps.
- Fix pending — a fix is ready and waiting on internal approval.
- Resolved — case closed; please leave CSAT.